Return and refund policy

Your Rights:

You have the right to cancel your order within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us of your decision by a clear statement.

You can inform us of your decision by email: contact@harvaybags.com

We will reimburse you no later than 14 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for Returns:

In addition to the right of withdrawal, we offer a 30-day satisfaction guarantee. This means that if you are not satisfied with your purchase for any reason, you may return the item within 30 days of receipt for a full refund, provided that the item meets the return conditions outlined below.

To be eligible for a return, please make sure that:

• The goods were purchased within the last 30 days.
• The goods are in their original packaging.

The following goods cannot be returned:

• Goods made to your specifications or clearly personalized.
• Goods liable to deteriorate or expire rapidly.
• Sealed goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• Goods that, after delivery, according to their nature, are inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Return of Goods:

You are responsible for the cost and risk of returning the goods to us. Please send the goods to the following address:

201 Allée d'Aquitaine, 92000 Nanterre, France

For international returns (All non-UE countries including Canada, USA, Australia), a special and simplified procedure is in place. We invite customers from those countries to contact us directly by email at contact@harvaybags.com or via WhatsApp at +33 6 11 09 20 24 to arrange the return.

We cannot be held responsible for goods damaged or lost in return shipment. We are unable to issue a refund without actual receipt of the goods or proof of delivery.

Contact Us:

If you have any questions about our Return and Refund Policy, please contact us by email: contact@harvaybags.com