Privacy policy

Last Updated: November 5, 2024

This Privacy Policy describes how Harvay (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on harvaybags.com (the “Site”) or otherwise communicate with us about the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, a website visitor, or another person whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, particularly to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other actions required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected personal information about you over the past 12 months from various sources, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses outlined below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or can be associated with you. The sections below describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

The information you submit directly through our Services may include:

Contact information including your name, address, phone number, and email address.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, security questions, and other details used to secure your account.
Purchase information including items you view, place in your cart, save in your account, loyalty points, reviews, referrals, gift cards, and purchases.
Customer service information including details you choose to include in communications with us, for example, when sending a message through the Services.

Certain features of the Services may require you to directly provide us with specific information about yourself. Not providing this information may prevent you from using or accessing these features.

Information We Collect About Your Usage

We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection details, IP address, and other information related to your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including vendors and service providers that may collect information on our behalf, such as:

Companies that support our Site and Services, like Shopify.
Our payment processors, which collect payment information (such as bank account, credit or debit card information, and billing address) to process your payment to fulfill your orders and provide the requested products or services, in order to perform the contract we have with you.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties with whom we work may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties will be processed in accordance with this Privacy Policy. See also the section below on Third-Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services: We use your personal information to provide the Services in order to perform the contract we have with you, including processing your payments, fulfilling your orders, sending you account notifications, purchases, returns, exchanges, or other transactions, creating and managing your account, arranging shipping, facilitating returns and exchanges, and other features and functionalities related to your account.

Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, SMS, or postal mail, and showing you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you reside in the EEA, the legal basis for these processing activities is our legitimate interest in selling our products, in accordance with Art. 6(1)(f) of the GDPR.

Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activities. If you choose to use the Services and create an account, you are responsible for ensuring the security of your account credentials. We strongly recommend that you do not share your username, password, or other access information. If you believe your account has been compromised, please contact us immediately. If you reside in the EEA, the legal basis for these processing activities is our legitimate interest in ensuring the security of our website for you and other customers, in accordance with Art. 6(1)(f) of the GDPR.

Communicating with You and Improving the Services: We use your personal information to provide customer service and improve our Services. This is in our legitimate interest to be responsive, provide efficient services, and maintain our business relationship with you, in accordance with Art. 6(1)(f) of the GDPR.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies we use to operate our store with Shopify, please visit https://www.shopify.com/legal/cookies. We use Cookies to operate and improve our Site and Services (including to remember your actions and preferences), conduct analytics, and better understand user interactions with the Services (in our legitimate interest to administer, improve, and optimize the Services). We may also allow third parties and service providers to use Cookies on our Site to better tailor the services, products, and advertisements on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to configure your browser to delete or reject Cookies through your browser controls. Please be aware that deleting or blocking Cookies may impair your user experience and some Services, including certain features and general functionality, may not be available. Additionally, blocking Cookies may not completely prevent the ways we share information with third parties such as our advertising partners.

Please note that, if your browser allows you to transmit a signal, our Site, like many websites, is not designed to respond to "Do Not Track" signals. To learn more about "Do Not Track" signals, please visit http://www.allaboutdnt.com/.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties to perform a contract, for legitimate purposes, and for other reasons subject to this Privacy Policy. This may include:

Vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer service, cloud storage, order processing, and shipping).
Business and marketing partners to provide you with services and deliver advertising. Our business and marketing partners will use your information in accordance with their own privacy notices.
With your consent or upon your request, such as to ship products to you or through your use of social media widgets or sign-in integrations.
Within our group of companies, in our legitimate interest to manage a successful business.
As part of a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including in response to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

In the past 12 months, we have disclosed the following categories of personal and sensitive information about users for the purposes described above in the sections “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information”:

Category	Categories of Recipients
Identifiers such as basic contact details and certain order and account information	Vendors and third parties providing services on our behalf (e.g., internet service providers, payment processors, order processing partners, customer service partners, and data analytics providers), business and marketing partners, affiliates

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

With your consent, we share personal information to carry out advertising and marketing activities, as follows.

Third-Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to non-affiliated or non-controlled sites, you should review their privacy and security policies, as well as other terms of use. We do not warrant and are not responsible for the privacy or security of these sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of such third-party platforms without limitations on how we or a third party may use it. The inclusion of such links does not imply endorsement of the content of such platforms or their owners or operators, except as stated in the Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect any personal information from children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request its deletion.

As of the effective date of this Privacy Policy, we do not knowingly “share” or “sell” (as these terms are defined in applicable laws) personal information of persons under 16.

Security and Retention of Your Information

Please be aware that no security measure is perfect or impenetrable, and we cannot guarantee “absolute security.” Additionally, information you send to us may not be secure in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information.

The duration for which we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other agreements and policies.

Your Rights

Depending on where you reside, you may have all or some of the following rights regarding your personal information. However, these rights are not absolute and only apply in certain circumstances. We may, in some cases, deny your request as permitted by law.

Right to Access / Know: You may have the right to request access to personal information we hold about you, including details on how we use and share your information.
Right to Delete: You may have the right to request that we delete personal information we hold about you.
Right to Correct: You may have the right to request that we correct personal information we hold about you.
Right to Portability: You may have the right to receive a copy of your personal information and request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Right to Opt Out of Sale, Sharing, or Targeted Advertising: You may have the right to ask us not to “sell” or “share” your personal information or to opt out of processing your personal information for purposes considered “targeted advertising” under applicable privacy laws.
Restriction of Processing: You may have the right to ask us to stop or restrict our processing of your personal information.
Withdrawal of Consent: Where we rely on your consent to process your personal information, you may have the right to withdraw consent.
Appeal: You may have the right to appeal our decision if we decline to process your request. You can do so by responding directly to our refusal.
Managing Communication Preferences: We may send you promotional emails, which you can opt out of at any time by using the unsubscribe option in our emails.

You can exercise any of these rights as indicated on our Site or by contacting us at the contact details below.

We will not discriminate against you if you exercise any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before responding substantively to the request. Under applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require proof that you have authorized the agent to act on your behalf, and we may need you to verify your identity directly with us.

Complaints

If you have any complaints about how we handle your personal information, please contact us using the contact details provided below. If our response to your complaint does not satisfy you, depending on your location, you may have the right to appeal our decision by contacting us using the contact details below, or by filing your complaint with your local data protection authority.

International Users

Please note that we may transfer, store, and process your personal information outside of the country where you live. Your personal information is also processed by staff and by service providers and partners in these countries.

If we transfer your personal information outside of Europe, we will rely on transfer mechanisms recognized by the European Commission, such as the Standard Contractual Clauses, or any equivalent contract issued by the UK’s competent authority, unless the data transfer is to a country deemed to provide adequate protection.

Contact Us

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights you have, please email us at contact@harvaybags.com or contact us at 201 Allée d'Aquitaine, Nanterre, 92000, FRANCE.

For the purposes of applicable data protection laws, and unless otherwise expressly stated, we are the controller of your personal information.